Terms of Service

Last updated: June 2025

Welcome to Svyetlost ("we," "us," or "our"). By accessing or using our platform ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

1. Service Operator

Svyetlost is operated by an individual based in Switzerland, as a hobby project.

Contact: info@svyetlost.com

2. Acceptance of Terms

By creating an account or using Svyetlost, you accept and agree to these Terms. If you do not agree to these Terms, you may not use our Service.

3. Age Requirements

You must be at least 16 years old to use our Service. If you are between 16 and 17 years old and located in the European Union, you must have parental or guardian consent to use our Service.

4. Description of Service

Svyetlost is a software-as-a-service platform that enables users to:

  • Upload and store documents with client-side encryption
  • Utilize AI-powered document retrieval through metadata analysis
  • Optionally enable AI-powered document processing for tagging and descriptions

Encryption: Your documents are stored encrypted with keys held solely by you. We do not have access to your encryption keys. Brief periods of unencrypted processing may occur when you explicitly consent to AI document processing features.

5. Service Availability

Our Service is offered globally, subject to applicable laws and regulations. We reserve the right to restrict access from certain jurisdictions due to legal requirements, sanctions, or other regulatory considerations.

6. User Accounts

Registration: Users must register through Supabase, providing accurate and truthful information.

Security: You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Securely storing your document encryption password
  • All activities that occur under your account

Password Recovery:

  • Login Password: Can be reset through standard email recovery
  • Encryption Password: Cannot be recovered by us. If lost, your documents will be permanently inaccessible
7. AI Processing

Document Retrieval: Our core service includes AI-powered document retrieval using metadata stored in our database. This processing is necessary for the Service to function.

Optional AI Processing: You may opt-in to additional AI processing features (document tagging and descriptions) by providing explicit consent at upload time. This processing is performed by Google's Gemini AI service and requires temporary decryption of your document content.

8. Subscription Plans and Payments

We offer:

  • Free Tier: Basic functionality at no cost
  • Basic Plan: 9.99 CHF per month
  • Advanced Plan: 19.99 CHF per month

Payment Processing: All payments are securely processed by Stripe. We do not store your payment information.

Failed Payments: If a payment fails, you have 7 days to resolve the issue before your account is locked.

9. Refund Policy

We provide a free tier that allows you to fully test our Service before subscribing to paid plans. Due to this testing opportunity and the digital nature of our Service:

  • We do not offer voluntary refunds for subscription fees
  • This policy is subject to mandatory consumer protection laws in your jurisdiction
  • Statutory rights (such as EU withdrawal rights) remain unaffected where applicable
10. Account Termination

By You: You may cancel your subscription or delete your account at any time.

By Us: We may suspend or terminate accounts for violations of these Terms.

Effect of Termination:

  • Paid subscriptions remain active until the end of the current billing period
  • Upon account deletion, we retain your data for 14 days before permanent deletion
  • Users who cancel paid plans lose access to premium features immediately
11. Data Retention

Upon account deletion, we retain your data for 14 days to allow for account recovery, after which all data is permanently deleted.

For active accounts:

  • Usage logs and IP addresses: 90 days
  • Login timestamps: 1 year
  • Document metadata: Until account deletion + 14 days
12. User Responsibilities

You agree not to:

  • Upload content that is unlawful, harmful, or infringes upon others' rights
  • Use the Service for any illegal purposes
  • Attempt to circumvent our security measures
  • Share your account credentials with others

You retain all ownership rights to your data.

13. Service Availability and Third-Party Dependencies

Your documents and metadata are stored on Microsoft Azure data centers located in Switzerland. Service availability is subject to:

  • Microsoft Azure's Service Level Agreements (SLAs)
  • Temporary interruptions for maintenance or technical issues
  • Dependencies on third-party services (Supabase, Google Gemini, Stripe)
14. Disclaimer of Warranties

Svyetlost is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure.

15. Changes to Terms

We may modify these Terms at any time. For material changes:

  • We will notify you by email at least 30 days before changes take effect
  • Continued use of the Service after changes constitute acceptance
  • You may terminate your account if you disagree with changes
16. Dispute Resolution

These Terms are governed by Swiss law. Any disputes shall be resolved exclusively in the competent courts of Switzerland.

17. Contact Information

For questions about these Terms, contact us at: info@svyetlost.com